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4302 W. Fairfield Dr., Pensacola, Fl 32505
How Mattress Warranty Works?
Purchasing a mattress is a significant investment, and ensuring its longevity and quality is crucial. One way to protect your investment is by "purchasing a mattress warranty".
But how does a mattress warranty actually work? In this article, we will delve into the details of mattress warranties and provide you with a comprehensive guide on understanding how they operate.
Understanding Mattress Warranties
When you buy a mattress from an authorized dealer in the USA, you are often given the option to purchase a warranty along with it.
A mattress warranty typically covers certain defects in materials and workmanship, as well as issues like sagging, broken coils, or uneven support. It is important to note that not all warranties are created equal, so it is essential to read the terms and conditions carefully before making a decision.
To avoid running into warranty problems down the line, it's essential to take good care of your mattress from the start. Follow the manufacturer's guidelines for proper use and maintenance, such as using a mattress protector and rotating the mattress regularly. By taking these simple steps, you can help extend the life of your mattress and reduce the likelihood of needing to file a warranty claim.
What Does a Mattress Warranty Cover?
Mattress warranties usually cover manufacturing defects, such as faulty stitching, broken springs, or uneven foam distribution. Some warranties also include coverage for wear and tear over time, such as sagging beyond a certain threshold.
However, it is essential to know that not all issues are covered under a mattress warranty, so it is crucial to understand the limitations of your specific warranty.
How Long Do Mattress Warranties Last?
The duration of a mattress warranty can vary depending on the manufacturer and the type of mattress you purchase. Most warranties typically last between 1 to 10 years. It is important to keep your warranty information handy with paid reciept and follow the manufacturer's guidelines for maintaining your mattress to ensure that your warranty remains valid.
Making a Warranty Claim
If you encounter a problem with your mattress that is covered under the warranty, you will need to file a claim with the manufacturer, but if the manufacturer has a autorized retailer, they can help you to file a warranty claim.
This process usually involves providing proof of purchase, photographs of the issue, and a detailed description of the problem. The manufacturer will then assess your claim and determine whether the issue is covered under the warranty.
What Is Not Covered Under a Mattress Warranty?
It is essential to understand that not all issues are covered under a mattress warranty. Common exclusions include normal wear and tear, stains, damage caused by misuse or improper care, and changes in comfort preference. It is also important to note that some warranties may be voided if the mattress is used on an improper base or foundation.
Warranty Claim Form
Complete the following information. Please ensure your email address is valid, as this is our primary means of contacting you. An invalid or illegible email address can slow this process down significantly.
Step 1
If your claim is for body impressions, dips, sinking or sagging, obtain a measurement of the impression using a straight edge and a ruler. Take a photo of the ruler at eye level and be sure not to show the ruler at an angle or appear as though you are pressing into the mattress.
Take a picture like below exemples.
If your claim is not related to an impression or sag, skip this step.
Step 2
Remove the mattress from box spring, and take a photo of the foundations (box springs).
Step 3
Remove the box spring and take a photo of the rails or support. Be sure your picture shows the center support of the frame touching the floor if the mattress is a queen or larger, if not, your claim will be denied.
Step 4
Take all the picture what you made before and add the picture of the tag from the mattress, the tag from the box spring, and picture of reciept, and submit all together to us.
After submitting, we will contact to you, and after that we will submit to the factory from you.
